Void payments in Albi to cancel transactions before they settle. This helps avoid the need for issuing a full refund later.
Step-by-Step Guide: Voiding a Payment in Albi
Go to the Payments Reporting Page
From the left-hand navigation menu, select the Payments icon. This brings up a list of all payment activity.Find the Payment You Want to Void
Locate the transaction you want to cancel. Only payments with a Processing status are eligible for voiding.Click on the Payment Line Item
Click the specific row to open a detailed view of the transaction on the right-hand side.Click the "Cancel" Button
If the payment is still processing, you’ll see a Cancel button in the top-right corner of the detail view.
Click it to initiate the void process.Confirmation and Update
Once confirmed, the payment will be voided and removed from the settlement process. The transaction will not be completed, and no funds will be transferred.
Understanding the Difference: Void vs. Refund
Void
Happens before a transaction settles.
Cancels the payment instantly before funds are captured.
Typically only available on the same business day.
Will not show up on the customer’s bank statement.
Refund
Happens after the payment has been fully processed and settled.
Returns funds to the customer’s card as a separate credit.
May take several business days to appear on the customer’s statement.
Visible on the customer’s transaction history.
Albi handles the process automatically based on the payment’s current status. If the payment is still processing, the system will void it. If the transaction has already settled, you will need to issue a refund instead.
Frequently Asked Questions
Can I void any payment?
No. Only payments in Processing status are eligible to be voided. If a payment has already succeeded, it must be refunded instead.